Client Care

RETURN POLICY

All purchases made through Astrapia.world are considered final.

At this time, Astrapia does not accept returns, exchanges, or cancellations.

Clients are encouraged to review all product imagery, descriptions, and item details carefully prior to completing a purchase, as each piece is represented as accurately as possible — all imagery shown is of the actual product you will receive.

For any questions regarding an item before acquisition, Astrapia Client Services remains available to provide additional information or clarification.

clientservices@astrapia.world

GUARANTEED AUTHENTICITY

Astrapia recognizes the importance of authenticity. We only offer genuine, elite-quality products from renowned labels.

Prior to listing, each item undergoes a meticulous assessment of quality to certify its authenticity, condition, and imperfections. Materials, hardware, construction, and label-specific identifiers are carefully examined to ensure alignment with the quality standards respective to the maison and release period.

Each item is sourced and curated through a considered evaluation process.

Product descriptions and imagery are provided with precision and transparency. Notable characteristics, signs of wear, and all other details are disclosed to ensure a complete understanding of the item prior to acquisition.

Astrapia guarantees the authenticity of every item featured. We stand behind our product quality and integrity, where this commitment is foundational to our company identity / platform.

SHIPPING & DELIVERY

Purchases are prepared and dispatched within one business day. During periods of elevated demand such as sale promotions or holidays, processing times may be extended.

For security purposes, shipments which are valued greater than $750USD will require a signature confirmation upon delivery. Astrapia reserves the right to require signature confirmation for any shipment at its discretion.

Shipping options and associated costs may vary — available options will be presented during checkout. Domestic shipments are fulfilled via UPS/FedEx/USPS. International orders are shipped via UPS/FedEx/DHL.

Please note that UPS and FedEx do not deliver to P.O. Box addresses. Clients are advised to provide a valid residential or commercial shipping address to avoid delays.

All prices are exclusive of customs & import duties. These costs are determined by the destination country and remain the responsibility of the recipient.

Astrapia does not have control over these fees and is unable to estimate or adjust them. Clients are advised to consult their local customs office for further information prior to purchase.

Any delays incurred during customs clearance are outside of Astrapia’s control.

Thank you for taking the time to browse our collection.